1. Introduction
Portside Boulders ("we," "our," or "us") is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes how we collect, use, store, disclose, and manage your personal information when you access our website located at www.portsideboulders.com.au ("Website").

2. Types of Personal Information We Collect
We collect personal information that may include, but is not limited to:

• Contact Information: Your name, email address, phone number, and postal address.

• Account Information: Login credentials, username, account preferences, and any additional information you provide during account creation and updates.

• Payment Information: Information necessary to process your transactions, such as credit/debit card details, billing information, or payment history.

• Usage and Technical Information: IP addresses, browser types, operating systems, referring URLs, pages viewed, session times, and website interaction data collected through cookies and similar technologies.

• Communications: Emails, messages, feedback, complaints, enquiries, or any other form of correspondence you send to us.

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3. How We Collect Your Information
We primarily collect personal information directly from you when you:

• Register for an account on our Website.

• Use or interact with the Website.

• Contact our customer support or submit queries via our online forms.

• Make payments or transactions through our Website.

• Subscribe to newsletters or marketing communications.

 

Additionally, we may collect information indirectly through automated methods (such as cookies, analytics tools, or website logs).

 

4. How We Use Your Information
Your personal information may be used for:

• Providing and managing our services, including account registration and management.

• Processing payments and transactions securely.

• Responding to your queries, feedback, or providing customer support.

• Sending administrative communications, confirmations, and important updates.

• Marketing and promotional purposes, subject to your consent.

• Enhancing your browsing experience, personalizing content, and improving Website functionality.

• Performing internal analytics to optimize our services.

• Complying with legal obligations and enforcing our Terms and Conditions and other agreements.

 

5. Disclosure of Your Information

We may disclose your personal information to:

• Third-party service providers who support our Website operation, payment processing, marketing activities, analytics, and IT infrastructure.

• Regulatory or law enforcement authorities if required by law, or if we reasonably believe disclosure is necessary to comply with legal obligations or to protect our rights, safety, or property.

• Potential or actual purchasers (and their advisors) in connection with a proposed or actual merger, acquisition, or sale of all or part of our business.

 

We do not sell your personal information to third parties for their marketing purposes.

 

6. International Transfers of Personal Information
We use Hostinger as our website hosting provider, which may store your personal information on servers located outside Australia, including in the European Union, the United States, or other locations where Hostinger maintains data centres.

 

When your personal information is transferred outside Australia, we ensure that appropriate measures are in place to comply with the Australian Privacy Principles (APPs) and applicable Australian laws. However, you acknowledge that overseas jurisdictions may have different data protection standards.

 

By providing your personal information to us, you consent to the transfer, storage, and processing of your information overseas as described above.

 

7. Security of Personal Information
We take reasonable and appropriate measures, including technical, administrative, and physical safeguards, to protect your personal information from unauthorised access, disclosure, alteration, misuse, loss, or theft.

 

While we strive to protect your information, no data transmission or storage system is 100% secure, and we cannot guarantee absolute security.

 

8. Cookies and Tracking Technologies
We use cookies and similar technologies to collect and analyse website usage data, enhance website functionality, and improve user experience. You may adjust your cookie preferences through your browser settings.

 

9. Access and Correction of Your Personal Information
You have the right under Australian law to request access to the personal information we hold about you and seek correction if your information is inaccurate or outdated.

To exercise these rights, contact us through the details provided in this policy. We may require you to verify your identity before fulfilling these requests.

 

10. Marketing Opt-Out
If you've consented to marketing communications, you may opt out at any time by clicking "unsubscribe" within the emails you receive or by contacting us directly through our website's contact form.

 

11. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from individuals under 13 without parental consent. If we discover such collection, we will promptly delete the information.

 

12. Retention of Information
We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy or as required by law. After this period, your data will be securely deleted or anonymized.

 

13. Complaints and Contact Information
If you have any concerns, complaints, or queries about how your personal information is managed, please contact us:

Portside Boulders
media@portsideboulders.com.au
Or via the contact form provided on our website.

We take all privacy concerns seriously and will respond promptly. If you’re unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

14. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Changes will be published clearly on our Website. Please periodically review this Privacy Policy for updates. Continued use of our Website after updates constitutes acceptance of the revised policy.

Effective Date: 21/03/2025